CUSTOM MERCH INQUIRY

OUR PROCESS: With your submission, you confirm that you have read the following information to its entirety.

UPON SUBMISSION: Our team will review your inquiry. Please allow our team 3-5 business days, to review your inquiry.

INQUIRY DECLINED: You will receive an email stating that your inquiry order has been cancelled.

INQUIRY ACCEPTED: We will create a portal account to communicate with you as the lead contact for your individual or group order. The portal account will serve for all communication with our design team. A welcome email and text will be sent with next steps outlining our process, fees and deadlines.

FEE TYPES: Mockup Fee; is a nonrefundable deposit. This fee will be deducted from the overall cost of the item. Custom Artwork Fee; is a nonrefundable payment to create any custom artwork design based on the customer’s vision. Final Invoice is the total amount of your order.

ORDER PAYMENT: For individual orders, an invoice will be sent directly to you for payment For group orders, a product listing will be sent to you to distribute amongst your group for them to individually checkout.

PRODUCTION: Once mockup fees are paid, we will create a mockup of your design for approval based on your submitted details and sketch. We allow up to 3 edits for mock-ups. Any edits exceeding 3, will incur an additional charge.

Once your mockup is approved and goes into production, NO EDITS ARE ALLOWED TO BE MADE! Once your items are produced, you will receive an email with your tracking information to track your items.